Our focus is complete customer satisfaction and transparent commercial agreements. Please review our operational guidelines governing prepaid service packages, feasibility refunds, hardware deposits, and billing dispute resolutions.
Our focus is complete customer satisfaction. It is always strongly suggested to read the fine print of each service agreement and package quote before purchasing, as it provides comprehensive specifications regarding bandwidth SLA, contracted deliverable parameters, and product terms.
KAP Technosoft Pvt. Ltd. (KTPL) operates on a prepaid service model. We do not entertain any refund or cancellation of amounts paid by Subscriber(s) for contracted packages across all billing cycles, including:
Any disputes in regard to payment gateway double-charges, transaction failures, or cancellation requests triggered by technical issues during transmission are subject to arbitration and verification on a case-by-case basis by the KTPL finance and technical operations team.
A refund is issued by KTPL solely in instances where physical, last-mile, or RF non-feasibility prevents the installation and commissioning of a requested New Connection.
The turnaround time for processing refunds in documented non-feasibility scenarios is approximately 4 to 6 weeks from the date of formal refund confirmation by the KTPL payment and provisioning team.
Once a refund request is formally approved by KTPL management, the refunded sum will be initiated and credited within 7 working days directly to the original mode of payment (bank account, debit/credit card, or net banking facility).
Any refundable security deposit held against physical enterprise equipment (including fiber media converters, CPE modems, SD-WAN edge gateways, or managed Wi-Fi access points) will be entertained and processed only upon the physical return of the specific equipment in fully intact, functional working condition.
In the event of an identified billing variance or discrepancy, KTPL subscribers are required to formally submit their specific concern via email to:
Each billing concern will be reviewed and addressed within approximately 4 to 6 weeks. Where a legitimate discrepancy is validated upon audit, it will be compensated by way of a credit note or billing discount adjusted against the subsequent subscription billing cycle in the subscriber's account.
For prompt resolution of billing questions, payment status, or deposit reconciliations, our helpdesk team is available Monday through Saturday.