Privacy Policy

We at KAP Technosoft Pvt. Ltd. (hereinafter mentioned as KTPL) are committed to protecting our customers' personal information and strive to maintain the privacy of your Personal Information.

"Personal Information" is any information that can be used to uniquely identify, contact, or locate a person, or can be used with information available from other sources to uniquely identify an individual. Personal information collected and/or held by us may include, but is not limited to:

• Your name, father's name, mother's name, spouse's name, and date of birth
• Physical billing address, registered office address, and installation location
• Contact phone numbers, official email addresses, and occupation details
• Information contained in documents or images utilized as Proof of Identity (PoI) and Proof of Address (PoA)

KTPL may collect, store, process, and transfer your personal information in accordance with applicable laws and regulations for regulatory and business purposes, including:

• Identity verification and statutory subscriber validation
• Billing, invoice transmission, and secure transaction execution
• Responding promptly to assistance requests and technical inquiries
• Conducting operational research, network capacity planning, and service optimization
• Adhering strictly to legal and statutory mandates for crime prevention and detection

We collect your Personal Information when you subscribe to our services, browse our website, or interact with our support teams. Personal Information is acquired primarily through the Customer Application Form (CAF) or through authorized Third Parties.

A "Third Party" is a vetted service provider associated with KTPL involved in handling, managing, storing, processing, protecting, or transmitting information on our behalf under strict data governance contracts.

We may also collect and maintain telemetry related to service utilization, including technical diagnostic logs, browsing session logs on our portal, and network performance indicators.

Standard internet technologies such as web cookies, web beacons, and server logs may be utilized for analytical metrics and feature enhancements. You may opt out of receiving website cookies at any time by configuring your browser's privacy parameters.

KTPL utilizes Personal Information for internal operational assessments, service orchestration, and lawful business functions.

We may transfer your information to entities or organizations located in India to fulfill the terms of our enterprise service contracts or where explicit consent has been recorded. When sharing data with authorized partners, strict organizational, technical, and physical security measures are contractually mandated.

Law Enforcement Disclosures: We may share Personal Information without prior consent with authorized Government agencies or statutory Law Enforcement Agencies (LEAs) mandated under applicable law for the purposes of identity verification, cybersecurity incident investigation, prosecution, or legal compliance.

KTPL implements comprehensive security practices and procedures in line with international benchmarks (including ISO/IEC 27001 Information Security Management standards) and applicable Indian statutory mandates. Controls encompass technical firewalls, encrypted communications, role-based access management, and physically secured infrastructure.

While we apply stringent measures across all digital platforms and telecom connections, security risks may arise from factors outside direct control (such as force majeure events or sophisticated internet-scale cyber attacks). We continually review and update our safeguards to maintain cyber resilience.

To the extent feasible and subject to applicable legal guidelines, subscribers may request access to their personal records held by KTPL to review, correct, or update inaccurate details.

To protect your privacy and prevent unauthorized disclosures, KTPL may require you to verify your identity before releasing or modifying records. We exercise best efforts to evaluate and fulfill valid requests within reasonable administrative timeframes.

If you wish to opt out of receiving non-essential service or product-related communications from KTPL, please email us directly with your account details at:

For any feedback, questions, or concerns regarding our privacy mechanisms or data protection protocols, please contact our data governance representatives at the coordinates provided below.

KTPL reserves the right to amend, update, or revise this Privacy Policy at any time in response to evolving statutory requirements, regulatory guidelines, or technical developments. Updated notices are published directly on this portal. Continued use of KTPL services following notice modifications signifies acceptance of the revised framework.